Order Processing

Please allow at least 2 weeks for order processing.  (Please note that due to increased demand during the holiday season, orders placed after November 20 will take approximately 10-15 business days.  All Christmas orders must be received by December 6 to ensure delivery by Christmas.)  Each item is custom made to your specifications, and work is begun after your order is completed and the payment is processed.  If you need your order completed more quickly, please indicate that when placing your order, and your request will be accommodated if at all possible.  However, please note that effective January 1, 2007 there will be a $10 charge for rush custom orders.  A rush order would be defined as any custom order that must be completed within 1-6 days.  (If you need an order immediately and do not wish to pay the rush fee, please inquire about non-personalized in-stock items.)

Payment:

Payment is due upon order placement.  Our preferred method of payment is Paypal.  We will invoice you through Paypal for secure payment processing.  Please note that payment must be received before customization begins on your order.   If you wish to write a check, please indicate that in your email, but please note that checks do delay the order process.   Checks will be immediately deposited and must clear before order is completed.  A returned check processing fee is $30.00. 

Shipping

Items are shipped via USPS Priority Mail, FedEx Home Delivery (residential) or FedEx Ground (business), whichever is most appropriate.  You will receive the shipping information as soon as the order is shipped. 

$20.00 and under  ........................ $  8.50

$20.01 - $40.00 .............................. $  9.50

$40.01 - $60.00 .............................. $10.00

$60.01 - $80.00 .............................. $10.50

$80.01 - $100.00 ............................ $11.00

Over $100.00 ................................. 10% of order total

USPS Priority Mail Shipping ....... $  5.70  (for small orders able to fit in small Priority Mail envelope; subject to change with postal rates)

If you need to ship internationally, please inquire as to the rates.  We will quote exact rates based on current USPS or FedEx pricing.

Please note:  In the interest of going green and preserving our God-given resources, we will use recycled boxes in good condition for shipping whenever possible.  

If you prefer to have your package delivered to a business address, please indicate as such.  Business delivery results in a $1.50 discount.

If you live in the DFW Metroplex and would prefer to pick up your item, please indicate that when your order is placed.  Please note that due to the quantity of orders processed, personal home delivery by Kelsi Borman Designs is not available.

Gifts

We send gifts frequently and gladly include simple giftwrap (tissue paper & ribbon) and an enclosure card at no additional charge.  Upon order placement, please provide the recipient's name, full address (including phone #), and the message you would like for the enclosure card.  Please note that gifts will be shipped via FedEx Home Delivery or USPS Priority Mail.  Small gifts will be shipped via USPS Priority Mail ($5.70).

Privacy Policy

Any information you provide us is held in strictest confidence and is used for internal purposes only.  Email addresses are never sold or distributed outside of Kelsi Borman Designs. 

Cancellation & Return Policies

Once an order is placed for a personalized item, it cannot be changed or cancelled.  Payment is due upon order placement.  Please keep in mind that each item is custom, and each item is made specifically just for you, which is why this policy must be in place.

All sales are final due to the custom nature of each product.  Upon receipt of your order request, we will email you an invoice.  Please review your order and invoice to verify spelling, design, fonts, and color choices.  If there is an error on the part of Kelsi Borman Designs, we will happily exchange the item, as long as you notify us within 21 days of receipt.  Please email us as soon as possible upon receipt of your order if there is a problem or concern with any item. 

 

Custom Embroidery

Due to the quantity of orders processed, we no longer embroider items not purchased through Kelsi Borman Designs.  Should you desire custom embroidery on your own item, we will gladly give you names of local embroidery shops.

etc

Should you have any questions or concerns about any of the above policies, or any other question regarding our products, please email us at kelsiborman (at) gmail.com.  All terms and conditions are subject to change without notice.

We deeply appreciate your business and value you as a customer.  Please know that we lovingly create each item with the utmost care and attention to quality.  Our goal is to create a quality product at a reasonable price, and one that will be cherished for years to come.  We have used all of the products personally on our own children, and it is with appreciation and gratitude that we are able to provide these items to others.  Should you have any concern about our products, or wish to see anything added to our product line, please contact us.  We are constantly looking for items that would complement our current line of products.  The preceding are terms and conditions necessary for conducting our business. 

Should you have a question not addressed here, please contact us at kelsiborman (at) gmail.com.